Blog
Notes on writing instructions people actually follow.
How to update product instructions after the product has shipped.
Printed manuals freeze on the day they are printed. Here is how to correct, extend and version product instructions after units are already in customers' hands.
Quick start guide vs. user manual: what is the difference?
What belongs in a quick start guide, what belongs in a full user manual, when you need both, and how to structure each so customers find the right one at the right moment.
QR codes on product packaging: best practices that actually work.
Where to place a QR code, how big it should be, what the label should say, what it should link to, and how to test it before the print run.
How to reduce support tickets with better product instructions.
A practical method for cutting repeat contacts: find the questions that generate tickets, rewrite the instructions that cause them, put help where the question happens, and measure the result.
Paper manuals vs. digital manuals: pros, cons, and when to use each.
An honest comparison of printed and digital product instructions - cost, updates, accessibility, offline access, translation, compliance - and why a hybrid usually wins.
What should be included in a product instruction manual? (checklist)
A practical checklist for product instruction manuals - identification, safety, setup, operation, cleaning, maintenance, troubleshooting, parts, warranty - plus how the list changes by product type.
How to create a QR code instruction manual for your product.
A step-by-step method for putting scannable instructions on a product: what to include, how to structure it for a phone, where to place the code, and how to test it before you print.
Start Basic, upgrade when it earns it.
Publish your first tutorial and see how people use it before you pay anything.