Measure

Incident reporting

Let visitors report an incident from the bottom of the tutorial, with a photo and a location.

It's included on Business.

What it is

A “Report an incident” link at the bottom of the tutorial opens a short form in your accent color. The visitor picks an issue type, describes the problem, can attach a photo and can say which location or machine it concerns. Incidents land in an inbox in your portal.

Why it helps

The person following the tutorial is standing in front of the broken thing. Catching that at the moment they notice it beats hoping they find your support email later — and each incident already carries the context you would otherwise have to ask for.

How to use it

1. Turn on Report an incident in the tutorial settings.
2. Optionally add the locations or machines visitors can pick from.
3. Work through the incidents in the Incidents inbox and mark them handled.